At Durga Jewellers 24 Carat, we are committed to delivering your jewellery safely, securely, and on time.
Here’s everything you need to know about our shipping process:

1. Shipping Locations

We currently ship across [Insert country name, e.g., India] and select international destinations.
If your location is outside our standard delivery areas, please contact us, and we will try to assist you.

2. Processing Time

  • All standard orders are processed within 2-4 business days (excluding weekends and holidays) after payment confirmation.

  • Customized or special-order items may require additional processing time. You will be informed at the time of purchase.

3. Shipping Methods and Delivery Time

We offer the following shipping options:

  • Standard Shipping: Delivery within 5–7 business days after dispatch.

  • Express Shipping: Delivery within 2–4 business days after dispatch (additional charges apply).

Please note that delivery times may vary based on your location and external factors (like weather, strikes, or carrier delays).

4. Shipping Charges

  • Free Shipping: On orders above [Insert Amount, e.g., ₹5,000].

  • Shipping Fee: A nominal shipping fee applies to orders below the free shipping threshold.

  • Express shipping is chargeable and displayed during checkout.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS, allowing you to track your shipment in real time.

6. Packaging and Security

All our products are carefully packed in secure, tamper-proof packaging to ensure that your jewellery reaches you safely.
In case the packaging appears tampered with, please refuse to accept the delivery and inform us immediately.

7. Delays and Non-Delivery

  • If there is any delay in shipment, we will inform you promptly.

  • In rare cases where the product cannot be delivered, we will offer you a full refund or resend the item, as per your preference.

8. International Shipping (If applicable)

  • Duties and taxes (if any) for international orders are to be borne by the customer.

  • Delivery timelines for international orders vary between 7–21 business days depending on the destination.

9. Contact Us

If you have any questions about shipping, tracking, or delivery, please feel free to reach out:
Durga Jewellers 24 Carat
Phone: +91-9828503900
Email: Sonichandreshjalora@gmail.com